Dalebrook recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Dalebrook Supplies Ltd ("Dalebrook", “DalebrookOnline”, “we” or “us” or “our”). If you have any questions or comments with regard to these terms and conditions please contact us by either email: email@example.com or phone: +44 (0)1376 510101 (Monday - Friday, 09:00 to 17:00).
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Dalebrook Supplies Ltd
Eastways Industrial Estate
The Contract Between Us
Any contract for purchases made through the website will be with Dalebrook. Dalebrook must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of dispatch of the goods to you from our distribution centre.
Once payment has been received Dalebrook will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Dalebrook's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Dalebrook is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Dalebrook own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Dalebrook or DalebrookOnline website.
Dalebrook accepts payment by Visa, MasterCard, American Express, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Upon receiving your order Dalebrook carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched, apart from magazine subscriptions, which, due to their nature are invoiced before the magazine is dispatched.
Availablity of Goods You Order
If Dalebrook has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Dalebrook from your credit card will be re-credited to your account and Dalebrook will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Dalebrook will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
Under English law, items purchased from the Online Shop may be returned for free within 30 working days of receipt.
Any items purchased outside of the Online Shop must be returned within 7 days, provided such items are received by Dalebrook Supplies Ltd in a resalable condition, a refund will be issued. The shipping cost and cost of returning the item will not be refunded and you may be charged a restocking fee of 25%.
If an incorrect item is sent by Dalebrook, it will be replaced only if it is returned to Dalebrook within 7 working days of receipt. Refunds cannot be made for any items that have been used or damaged unless the item is faulty or incorrect. We will pay the return shipping costs if the product is defective or the return is a result of our error.
If you wish to claim a refund you must do so in writing, by fax, letter or e-mail and obtain a Returns Authorisation Number, the item must be returned to Dalebrook Supplies Ltd, within 7 working days of receipt.
No returned merchandise will be accepted without a Return Authorisation Number. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Ship authorised returns to the following address:
Dalebrook Supplies Ltd
Eastways Industrial Estate
For questions regarding our returns policy please contact us at firstname.lastname@example.org or 01376 510101.
Changes to this Agreement
Dalebrook reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.